Last updated: 5 September 2026
BotLive (“we”, “us”) is operated by PT NEXA SENTRA PRAWIJAYA, We operate the live chat service at botlive.chat. This policy explains what data we collect and how we use it.
Customer accounts (brands): name, email, encrypted password, website name, CS profile photo, widget settings, connected channels, and billing data when a paid plan is used.
Visitors on a customer’s website: chat messages, visitor ID, IP address, approximate location, browser/device, pages visited, and form data the visitor submits (for example account or password forms provided by that brand).
Google sign-in: if you sign in with Google, we receive the name, email, and profile photo Google allows.
Facebook / Messenger: if a brand connects a Facebook Page, we receive the Page ID, Page name, Page access token, and Messenger messages sent to that Page (including the sender’s Page-scoped ID). We use this only to show the conversation in that brand’s inbox and to send replies through Messenger. We do not post to the Page feed.
We do not sell personal data.
When a brand installs the BotLive script or connects a Facebook Page, conversations are stored under that brand’s account. The brand is the operator of its own website, Facebook Page, and customer communications.
BotLive is a software provider. We cannot continuously monitor how every tenant uses the product. Each tenant is solely responsible for:
Use of BotLive on a site or Page that a tenant operates in a way that is unlawful in a given jurisdiction is outside BotLive’s control and, to the extent permitted by law, outside BotLive’s responsibility. We may suspend an account if we receive a valid legal notice or if there is a security or platform-policy risk.
We use a session cookie so you stay signed in to the dashboard, and local storage in the visitor’s browser (for example a conversation ID) so the chat is not lost on reload.
We use Google for optional sign-in. If Messenger is connected, Meta/Facebook processes those messages under Meta’s terms. Hosting and infrastructure providers process data only to run the service.
Account data is kept while the account is active. Conversations and forms are kept until the brand deletes them or the account is closed, unless a longer period is required by law. Facebook Page tokens are stored only while the Page stays connected and are removed when the brand disconnects the Page.
We restrict upload types, use HTTPS, and separate data per brand. No system is 100% secure. Keep your password safe and disconnect unused Pages.
You may request a copy, correction, or deletion of your account data by emailing us. Visitors of a customer site should contact that brand. To request deletion of Facebook-related data tied to your BotLive account, email the address below with the subject “Data deletion”.
The service is not directed at children under 13.
We may update this page. The date above shows the latest version.
PT NEXA SENTRA PRAWIJAYA
JL Grand Jati Junction Level P1 No. 3A, Jl. Perintis Kemerdekaan
Medan 20231, North Sumatra, Indonesia
Email: hello@botlive.chat
Website: https://botlive.chat